How and where do I apply the discount code/store credit note code/gift voucher code?
Step 1: Go to shopping cart and proceed to checkout
Step 2: Login or continue as a guest
Step 3: Payment method & enter in personal details
Step 4: Enter the code in the field provided, and select preferred shipping method below
Step 5: Submit payment & complete check out.
I’ve just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to us firstname.lastname@example.org
I’m unable to place my order. What do I do?
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email us at email@example.com, we can process your order manually via email.
Can I return sale items if it doesn't fit or I change my mind?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only.
Do you have a size chart?
We don't have size chart but we do given actual measurement for each items, but if you have specific questions about an item that are not already mentioned in the description, please contact us at firstname.lastname@example.org for help.
Where is my order? I have not received it yet?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
For domestic orders, we use Australia Post Express Shipping,please allow one to two business days from the date of shipment for your parcel to arrive.
For international orders (Standard Airmail & Registered Mail) , please allow 7-10 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.
International express orders will take approximately 3-5 business days, Please note that this is not a guaranteed time frame and delays may occur. (This option is available when checking out).
The tracking number for my number isn’t showing any tracking updates. Where is it?
Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country.
Please note that this is not a guaranteed timeframe and delays may occur.